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Privacy Policy

Effective Date: October 15, 2025

Lynxlab LLP, doing business as SyneHQ (“SyneHQ,” “we,” “us,” or “our”), values your privacy and is committed to protecting your data and rights. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered data analytics and orchestration platform. Our architecture is designed around data security and privacy, ensuring your sensitive data never leaves your server.

If you have any questions or concerns regarding this policy, please contact us at [email protected].

Collection of Your Information

We may collect information about you in the following ways:

  • Personal Data: Information such as your name, email address, workspace details, and other identifiers you provide when using SyneHQ features, booking demos, or subscribing to plans.
  • Derivative Data: Automatically collected device and usage data (IP address, browser type, operating system, access times, etc.) when you interact with the platform.
  • Third-Party Integration Data: When you connect third-party data sources and APIs, SyneHQ may process strictly the data needed to deliver its analytics and orchestration services. All queries are executed within your environment; SyneHQ does not store or export your underlying database content.
  • Platform Usage Data: Data regarding feature utilization, query volume, and service interactions to improve platform functionality and security.

Use of Your Information

We use your information solely to provide and enhance SyneHQ's core capabilities:

  • Facilitate account creation and management
  • Enable secure access and usage of the analytics and orchestration platform
  • Support product features including SQL Assistant, Data Labs, and integrations
  • Improve technical performance, security, and user experience
  • Respond to support requests and user inquiries
  • Comply with legal obligations and enforce platform policies

Data Protection, Security, and Hosting

  • Self-Hosting & Data Residency: SyneHQ never stores your databases or sensitive information. All data processing is performed within your server or cloud infrastructure. You have full control and visibility—zero data footprint at SyneHQ.
  • Encryption & Security Controls: Data in transit and at rest is protected using enterprise-grade encryption. SyneHQ enforces strict authentication, access controls, regular security audits, and SOC2 compliance standards.
  • No Use for AI/ML Training: SyneHQ does not use customer data to train AI models or for any machine learning purposes. Data is not shared with third parties for model development.
  • Zero Third-Party Data Sharing: Your information is not sold, transferred, or shared with external parties except as necessary to operate platform features you request (e.g., integrations with Slack, authorized cloud backup providers).

Cookies and Device Information

SyneHQ uses cookies and similar technologies to:

  • Authenticate user sessions
  • Enhance performance and user experience
  • Analyze platform usage trends
  • Integrate with third-party services (e.g., analytics, cloud authentication providers)

You can control cookies through your browser settings. See also our Cookie Policy.

Data Retention and Deletion

  • Minimum Retention: Personal and usage data is retained only as required to deliver services or as mandated by law.
  • Automated Deletion: SyneHQ supports automated data cleanup and deletion routines per your configuration. Data processed for analytics never persists beyond your environment.
  • User Controls: You may request account deletion or data removal by contacting [email protected].

Your Rights and Control

You have the right to:

  • Access your personal data
  • Correct or update your information
  • Request data deletion
  • Withdraw consent for processing
  • Receive a copy of your stored information

For any requests, contact [email protected].

Changes to This Privacy Policy

SyneHQ may update this policy periodically. You will be notified of changes by:

  • Posting the new policy on this page
  • Email notification to your registered address
  • Prominent announcement within the platform

Changes are effective immediately upon posting.

Contact Us

For privacy-related questions or requests, reach us at [email protected].

SyneHQ is committed to the highest standards of data privacy and enterprise security. Your data is yours—always.