How Farmako cut operational issue-resolution time by 30%

The Challenge

At the time of this story, Farmako described its operation as a YC-backed medicine delivery startup serving more than 100,000 orders per month across locations in India.

Farmako's operations and growth teams often relied heavily on engineering and data teams for accessing key data. This dependency not only delayed issue resolution but also created an additional burden on already stretched technical teams. Moreover, frequent changes in the database structure rendered most of their BI dashboards outdated and unreliable.

That's when Farmako realised the need for a smarter, more dynamic solution.

"Accessing data was a constant struggle-we were dependent on engineers, and dashboards kept breaking. It slowed us down at the worst possible times."

Keshav Yadav — Associate Head of Operations

After evaluating AI data analysts and BI tools, Farmako trialled SyneHQ and decided to continue. The team described three useful workflows:

• In-depth data insights through natural language chat: Teams could ask questions and get detailed answers from their data in plain English, without code
• Save and collaborate on dashboards: Users could save insights and share dashboards with team members effortlessly, enhancing collaboration.
• Real-time Slack chatbot and report alerts: Critical updates and insights were delivered directly within Slack, keeping teams informed at all times. The team could ask questions about its data in plain English.

"With SyneHQ, our teams started asking questions in plain English and getting real answers instantly. It felt like adding a real-time analyst to the team."

Keshav Yadav — Associate Head of Operations

The Result

Farmako reported a 30% reduction in time to resolve complex operational issues in its first months using SyneHQ. The team attributed the improvement to easier access to operational data. This is a customer-reported result, not a controlled benchmark or a promised outcome. The changes the team described included:

• Operations teams now get instant access to data on orders with issues, enabling them to act quickly and efficiently.
• Inventory visibility improved, with clear insights into specific stock levels across locations.
• Engineering teams are happier, as they no longer face frequent ad-hoc requests to fetch data or generate insights.

"SyneHQ helped us cut issue resolution time by 30%. We now spot and fix operational problems faster, with complete visibility into orders and inventory across locations."

Keshav Yadav — Associate Head of Operations

Evaluate your own workflow

Start with one recurring operations question and compare the answer with your current process. Explore a sample order investigation or plan an evaluation with your team.